I was with Eneco heating for a short time as I am leaving the country in August. I have already canceled my account and am awaiting my final bill. The only bill I have received a date was an estimate bill of € 132 which was definitely incorrect as the heaters have never been used in my apartment so I requested this money be returned. I have been contacting Eneco since multiple times to try and fix this issue.
I have just received an email saying failure to pay the incorrect estimate amount or € 132 will result in a € 40 fine. The email then directs me to ijn eneco to pay where I am met with an error 500 page "We have a head wind". I have previously raised this issue and were told system admins will look into it.
I understand I will have to pay a final bill but there is no possible way it is € 132 and on top of this you are asking me to pay a € 40 fine through mijn eneco which does not work correctly.
Can this be looked into please.