I have become a client of Eneco from E.on. My problems started in February 2018 when Eneco bought Eon and I got my first Jaarnota for a wooping 1336,04 Euro despite my monthly payments. My monthly payments to E.on were never considered into this calculation.
My payments to E.on account totals to 470 Euro and there is no answer from Eneco except that they are checking this with accounting. I have provided all proofs of payments in an email to klantenservice and the issue remains open despite my formal complaint on this matter to Eneco.
As if this wasn't enough, I have moved out of my apartment 1 june 2019 thereby ending my contract through Energiedirect(They said they will take care of cancellation of contract with Eneco) and have my contract with Energiedirect active as of June 2019(exactly from May 26 2019). I received monthly payment on 1st June 2019 from Eneco and I paid it assuming its the endnota but I received again the direct debit 1st of July 2019 and this is when I realised that Eneco did not end my contract. I called Klantenservice and informed them about this and they cancelled it as if my move date is 7 July 2019. They also mentioned that my case was transferred to DAS because of their automatic system setup.
I have emailed them immediately saying this is incorrect and the move date should be 1 June 2019. I would like to seek advice as to how to get this whole thing resolved.