My Dutch skilles are not good enough to help me with the utilities so I ask for some clarifications please.
I have tried to contact the customer service through Facebook since it was very handy when I had this option with my previous utilities provider but the delay of the answer does not help for any question or discussion so I decided to try the Forum.
I live in an apartment in Utrecht and I have a contract with Eneco for utilities (gas & electricity).
- First, I want to make sure I have arranged everything correctly and my doubt is that I only see 'heat' under the 'Products' tab when I log in to myEneco. Why is that? I had a really hard time setting a contract with you and I did that through the phone.
- I want to understand how to calculate the installation amount. I know that the suggested installation is based on the previous tenants and it is 144 euros. But what does this include? Which consumption is included in that amount? I want to know so I can decrease the amount since it is high for a small apartment where we do not really use the heating much.