Can someone from Eneco solve the problem which was created by your colleagues?
I have made verhuizing from one address to another. Since there is no gas at the new address then gas contract should be cancelled automatically without any penalty.
However i decided to keep the electricity contract from Eneco at my new address.
What you colleague did is they issued a final Nota in which they cancelled (!) my electricity contract and issue a penalty for EUR50 for this. And they kept (!) the Gas contract even though there is no gas in the new apartment, and i dont need a gas!!!
They messed up completely the verhuzing and now i have to sort out the problem by myself, since now i am sitting with gas contract which i dont need, and no electricity contract which i still need, but which Eneco cancelled and on top of that issue a penalty.
How is that possible?
I have all emails about verhuzing which clearly shows that i kept electricity contracts and gas contract is not needed in the new address.
On top of all i am also sitting without warmte contract. When i made verhuizing via Eneco web-site i chose the option to have warmte contract from Eneco. But in the verhuizing confirmation email it is stated that i dont want a warmte from Eneco. How is that possible???
Can someone look at this case asap?
you will find the customer number under my profile.
Thanks in advance